Refund policy

Thank you for shopping with Heka Bites on www.hekabites.com. The following policies apply to all products available on the website. All refunds, cancellations, and replacements are subject to verification by Heka Bites, after which customary action would be taken by the team.

Return Policy:

As per the company policy, Heka Bites does not accept returns of its products under any conditions. However, it offers replacement of products that might be damaged in transit. Please reach out at wecare@hekabites.com with the subject line “Replacement request - Order ID/Number”. Replacement orders are processed immediately after acknowledgment and verification of customer complaints, by its team. 

The products are eligible for replacements in either of the below-mentioned conditions:

• Products damaged in transit
• Air leaked products
• Any other complaint related to damaged products

Details mandatory in the email for Replacement are:

• Order ID/ Order Number
• Batch Details of the Product ordered
• Your address & contact details

Refund and Cancellation Policy:

Any cancellations can be processed within 24 hours of placing the orders, by writing to Heka Bites at wecare@hekabites.com with the subject line “Cancel Order- Order ID/ Number”. Once the process of your refund has been initiated, the amount shall be credited within 15 business days. For prepaid orders through Net Banking, Debit Card or Credit Card, the amount will be transferred back into the bank account.

Details mandatory in the email for Refund are:

• Bank Account holder name
• Bank Account Number 
• IFSC Code
• Type of account
• Your address & contact details